Privacy Policy

The type of personal information we collect:

The information/data that we collect from you may include the following details:

1. Name
2. Residential status
3. Email address (if applicable)
4. Telephone numbers
5. Debt Level
6. Creditor Details – Who you owe the money to and how much
8. Employment Status
9. What you can afford to pay or are currently paying
10. IP Address
11. What you do on our website (please refer to ‘Cookies’ section)

How we get the personal information and why we have it:

The personal information we process is provided to us directly by you for one of the following reasons:

You submitted an inquiry on one of our websites for debt help. We will contact you by phone, email, SMS, or WhatsApp in relation to your inquiry. We have received your information from one of our trusted partners in relation to an unsuccessful loan or debt help inquiry that you made with them. We use the information to help you with your inquiry.

We may share this information with:

Our debt solution provider Consolidated Credit Counselling Services of Canada Inc, so that they can provide you with debt counselling advice and deal with your inquiry.

Our regulators, such as the Information Commissioner’s Office or any other regulatory body or authority may request certain information as part of supervising us. We have a legal or regulatory obligation to provide this.

We may also share your information with:

IT Service Providers who provide IT platforms or other IT services Communication providers (e.g. telephone line providers, and email and text service providers) These companies help us to provide our services to you. We may also share your personal information where we have your consent to do so or if required to do so under a legal or regulatory obligation. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]

(b) We have a contractual obligation.

Your personal data will also be processed as we need this information to fulfil our obligations under the contract we have entered into with you in order to introduce you to our debt solution partner to provide you with debt counselling advice.

(c) We have a legitimate interest. We have a legitimate interest in processing your data (i.e. to share your debt inquiry with our debt solution partner) to obtain debt counselling advice. We will also use this information to contact you about and process your inquiry, for example, sending you an email or text message.

We are required to process your personal information where we have a legal or regulatory obligation to do so, for example, to adhere to anti-money laundering or our regulatory obligations If you make an inquiry or complaint with us, we will use your personal information to investigate the complaint and deal with your inquiry. We have a legal obligation to deal with your complaint appropriately.

How we store your personal information

All personal information we hold is securely stored and we conduct our services through computer systems. If at any time we believe there has been a breach of your personal data, we will notify you immediately.

We will keep information provided by you during the application process, including your contact information (such as name, email address and telephone number), debt amount, residential status, Number of debts, Employment Status, What you can afford to pay for only as long as necessary to fulfil the purposes for which it was collected. Personal information that is no longer required will be destroyed, erased or made anonymous, although copies of deleted information may continue to exist on back-up media but will not be used unless permitted by law.

Our contact details

Name: Triple Eight Media Ltd t/as DebtCheck
Address: Monomark House, 27 Old Goucester Street, London, United Kingdom, WC1N 3AX

To find out more about managing your money and getting free advice, visit Money Advice Service, independent service set up to help people manage their money.